The Agency Future Forum - Agenda
Thursday 19th November
Thursday 19th November 2026
Virtual tickets from £199 +VAT. Face-to-face from £399 +VAT.
All timings shown are GMT.
08:30
Registration, refreshments and networking
Tea, coffee, refreshments served in the breakout lounge.
09:00
Chairperson's welcome
Chair
Ben Smith
PRmoment, founder
Chair
Ben Smith
founder, PRmoment
Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.
Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.
Ben is the curator of the PRmoment PR Masterclass event series.
09:15
Masterclass 1
The Untouchable, Intangible Momentum of Growth
Speaker
Joe Mackay-Sinclair
The Romans, founder and CEO
THEMES
How to invest in growth: Culture, talent and the work
The founders growth journey: Your role must rapidly change
Balancing risk and ambition: But don’t miss opportunity. It may not come again.
Building your top team
The importance of fun in agency culture
09:45
Masterclass 2
PR's culture and talent challenge
Speaker
Ondine Whittington
Golin Ketchum UK, president
Speaker
Ondine Whittington
president, Golin Ketchum UK
Ondine is an experienced agency leader who has led businesses through acquisitions and mergers, turnarounds and business model transformations.
She is passionate and fascinated by how we evolve workplace cultures and leadership behaviours to drive high performance and growth. At the heart of this is a belief that organisations that are psychologically safe and lead with transparency, give feedback generously and build teams inclusively will in turn breed innovation, creativity and accelerate the performance of their teams and business.
THEMES
Talent: Building a team for the future of PR
What are the evolving talent and skill requirements of PR teams?
The impact of AI on the size and shape of PR teams
How to create a great culture in a PR business
How to create a culture for growth
How to move beyond values and create better behaviors
Why your culture must evolve
The intersection of culture and clients
A PR merger: The people related issues and the process related issues
10:15
Masterclass 3
Why is the PR market not growing?
Speaker
Alex Bigg
MHP Group, CEO
Speaker
Alex Bigg
CEO, MHP Group
Alex is a skilled communications expert with nineteen years consultancy experience across corporate communications, stakeholder engagement, issues management and public affairs.
He provides strategic advice and political counsel as well as aids corporate repositioning and profile raising to senior executives in a range of organisations in both the public and private sectors. He is skilled at dovetailing stakeholder and media strategies and at leading communications campaigns encompassing a range of disciplines and sectors.
THEMES
Brands are communicating less than they were
In-house teams have grown in size and competence
Have we reached the limit of the PR x service sell?
PR’s cold, dead hand on pricing
Can PR agencies be full service any more?
A 5 step plan to grow your PR business in this environment
10:45
Masterclass 4
The Intersection of AI and Humans in Creative Teams
Speaker
Priti Mhatre
WPP, chief product & AI officer, Production WPP Open
Speaker
Priti Mhatre
chief product & AI officer, Production WPP Open, WPP
With background in Tech & management consulting and a Post-graduate degree in AI from Oxford, Priti leads our AI strategy and is passionate about driving growth through technology & innovation. She is spearheading Hogarth’s Technology & AI strategy building industry-first suite of production AI service portfolio with successful track record of implementing it for global clients. Priti leads our Global Marketing Transformation practice & AI strategy. With over two decades of experience in digital transformation consulting and technology, she works with clients to create innovative solutions that combine production, technology, and data. She has successfully implemented global delivery models and established Hogarth's Marketing Transformation practice, which develops maturity and transformation strategies aligned to client challenges.
THEMES
Finding the right human and AI equilibrium in an agency business
What is AI good at in a creative agency business? And what is it not good at?
Where does AI need humans?
What is WPP Open and what is the user experience?
The democratisation of agents in WPP Open: empowering your people to innovate and investing in scale
What does a AI good agent governance framework look like?
The Challenges: Why multi organisation agent collaboration at scale is difficult
The Future: The Creative Technologists
11:15
Refreshments and networking break
11:45
Masterclass 5
LLMs just broke the deal. The one that made the whole internet work. What comes next?
Speaker
Rob Waugh
Press Gazette, freelance contributor
Speaker
Rob Waugh
freelance contributor, Press Gazette
Rob Waugh is one of Britain's leading technology and science journalists, and has written about artificial intelligence, apps and technology for newspapers including the Daily Mail, New York Post, Metro and the Telegraph over the past 25 years, and has recently exposed AI-generated ‘fake experts’ in Britain’s media in a series of articles for Press Gazette. His book on the history of AI and robotics, Nasa’s Bees, is out in Britain soon.
THEMES
Deception, fake journos and fake PR: All the result of journalism on its knees
It’s a technology arms race and Big Tech holds all the cards
How many publishers will go out of business?
The decline of large journalistic organisations and the rise of creator journalists
Will society get the journalism it deserves?
SPUR the "NATO for news" but has the unionisation of news come too late?
12:15
Masterclass 6
Independent Agency Growth Panel
Panellist
Rachel Allison
Axe & Saw, founder
Panellist
Rachel Allison
founder, Axe & Saw
Rachel's mission is to build communications that reflect all of society by giving a voice to those often left out of the conversations.
She provides creative solutions, not ‘PR ideas’ that work in today’s world: a world where PR no longer operates in a silo but is blended into every waking thought and action.
Rachel thrives in developing brand and organisation culture to appeal to their community in terms they understand. Spanning strategic partnerships or developing creative concepts. The result is always to deliver real-world action and conversation.
Panellist
Nick Braund
Words+Pixels, founder
Panellist
Nick Braund
founder, Words+Pixels
Nick Braund is the founder of Words+Pixels, the independent PR agency he launched in 2020 to tell the stories of companies shaping the future. By design sector-agnostic, the agency partners with ambitious brands across technology, consumer, and purpose-driven industries, and now works globally with partners in over 20 countries.
In less than six years, Words+Pixels has been named in the FT1000: Europe’s Fastest Growing Companies, recognised as Boutique Agency of the Year, and ranked among the top five Best UK Consultancies to Work For. The agency’s focus is on sustainable growth, building strong partnerships, and delivering creative excellence. An approach that saw it achieve nearly 50% year-on-year growth in 2024.
Equally important is its commitment to people and culture. Words+Pixels has kept retention at 92%, with no layoffs, no redundancies, and a +9 eNPS. It has also become a founding partner of People Like Us, retained a 0% gender and ethnicity pay gap, and is proudly London Living Wage accredited.
THEMES
Growth strategies: What works, what doesn’t?
What are clients buying?
How often should you be pitching?
How to reward your best talent?
Are we still in the era of the independents?
How can smaller PR firms compete with the AI and data infrastructure of their larger peers?
Talent: The reskilling of agency teams. What skills are most in demand?
Evolving client needs: Everything has changed and nothing has changed
12:45
Lunch and informal networking
A light, buffet style lunch will be served in the breakout lounge.
13:40
Chairperson's welcome back
Chair
Ben Smith
PRmoment, founder
Chair
Ben Smith
founder, PRmoment
Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.
Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.
Ben is the curator of the PRmoment PR Masterclass event series.
13:45
Masterclass 7
Why I've never felt so confident about the future of Public Relations
Speaker
Rebecca Grant
Publicis Groupe, CEO of UK Influence practice & Chief Client Officer for EMEA Influence practice
Speaker
Rebecca Grant
CEO of UK Influence practice & Chief Client Officer for EMEA Influence practice, Publicis Groupe
Rebecca is the CEO of Publicis Groupe UK’s PR, Social & Influence (PSI) Practice, overseeing MSL UK, Taylor Herring, Fabric Social, Salterbaxter and Publicis Sport & Entertainment. She is also Chief Client Officer for the PSI Practice across EMEA.
Rebecca joined the Groupe in 2024 having previously spent 13 years with BCW where she was CEO for BCW UK and global chief brand officer.
Rebecca has worked with major brands including Samsung, IHG, Shark Ninja, Microsoft and P&G.
THEMES
Understanding your audience: Why data is PRs new superpower
Why PR is leading GEO LLM optimisation
Identity stories: Data through the lens of communications
Integrating data and connected identities to influence and behaviours
Building your specialist offers, with data at the core
Why the precision of PR is the biggest change
Why analytics has improved the quality and speed of PR creative
14:15
Masterclass 8
The Intersection of Social, Creator and Content
Speaker
Adam Clyne
Coolr, founder and CEO
Speaker
Adam Clyne
founder and CEO, Coolr
Adam is the founder / CEO of Coolr, a fast-growing team of nearly 200 social media and influencer experts based in London and the US.
Coolr are well known for helping brands like Burger King, Lidl, PepsiCo, Deliveroo and many others to connect with their audiences at scale using social media.
Their work is recognised as category-defining, with over40+ industry awards under their belt, including numerous ‘Agency of the Year’ wins, a Cannes Lions and of course, “the most liked tweet by a brand of all time”.
Adam is most proud of the culture they've built at Coolr with a highly diverse team of brilliant creative specialists.
THEMES
Why social media is the most important reputation channel
Why PR missed out on Social 1.0 and Social 2.0
PR and the creator economy
Why you need to redesign your organisation for Social 3.0 and the creator economy
New talent, new skills, new teams
The future of influencer co-creation and collaboration
Social and LLM optimisation require content at scale to feed the algorithms
14:45
Masterclass 9
Client panel: An In-House Perspective
Panellist
Erica Firmo
Linkedin, head of communications
Panellist
Erica Firmo
head of communications, Linkedin
Erica has spent more than 20 years building communications across many continents, from Latin America, to the US, Asia, and now Europe.
Today she leads communications for LinkedIn across the UK and Pan-Europe, shaping how the company is understood in one of the most demanding media landscapes in the world. That means steering LinkedIn through the sensitive, high-stakes moments when its reputation is on the line, guiding how its senior leaders show up in public, and building the creator and influencer partnerships that carry LinkedIn's story beyond traditional media.
Panellist
Sam Cole
Cunard, global PR and events director
Panellist
Sam Cole
global PR and events director, Cunard
Sam is an experienced senior communications professional with extensive experience leading the development of marketing and communication strategies for some of the best-known brands in the world. Responsible for internal and external communications, PR and social media, digital, advertising and effective crisis and issue management.
Panellist
Alistair Kent
SAP Concur, director global PR & influencer marketing
Panellist
Darshna Kamani
Dynatrace, director, PR & Communications, International
Panellist
Darshna Kamani
director, PR & Communications, International, Dynatrace
Darshna is an experienced communications professional in the technology and cybersecurity sectors.
She believes that communications should be integrated within the sales cycle.
Darshna has spent the last 10 years of her career in in-house roles, working for international firms FireEye, Barracuda, and now Dynatrace. Before that, she worked agency-side for 7 years.
THEMES
The evolving role and skill sets of in-house teams
What we want to buy from agencies and what we don't
Budget pressure: An in-house perspective
Pitching: An in-house perspective
What agencies get wrong, what they get right
15:15
Refreshments and networking break
15:30
Masterclass 10
PR is not Dead. But it must be reborn
Speaker
Dr Clea Bourne
Goldsmiths, University of London, reader in Media, Communications and Cultural Studies
Speaker
Dr Clea Bourne
reader in Media, Communications and Cultural Studies, Goldsmiths, University of London
Dr Clea Bourne is a Reader in the Department of Media, Communications and Cultural Studies at Goldsmiths, University of London. She is founder and director of Goldsmiths’ MA Promotional Media: Public Relations, Advertising and Marketing. She also designed and teaches the undergraduate module, The Future of Media Work.
Clea current research examines how digital economies and markets are mediatised. Her most recent work analyses the public legitimisation of narratives surrounding digital technologies, and the impact of artificial intelligence (AI) and automation on work, culture and society.
Clea’s sole-authored books include Public Relations and the Digital: Professional Discourse and Change, published by Palgrave Macmillan in 2022. The book unpacks the rise of digital platformisation and its impact on public relations practice. Clea locates public relations within broader scholarship on the digital disruption of professional work. She explores public relations’ current trajectory in the face of increased digital automation and commoditisation of professional skills. Throughout the book’s chapters, Clea dissects issues ranging from digital skills and recruitment, to the commoditisation of creativity, changing relations with journalism, and the implications of AI and automation for the future of public relations.
Clea has also published journal articles on the rise of the AI economy in AI & Ethics and Public Relations Inquiry, as well as book chapters on AI in Artificial Intelligence in Public Relations and Communications (Quadriga Press), and the forthcoming Sage Handbook of Promotional Culture and Society. She is currently writing her third sole-authored book entitled Understanding Promotional Media: Professions, Culture, Practice for Sage Publications.
THEMES
Trump leaving office won’t be the end of Trumpism: We have entered a new era for the global economy
A new era for consultancy businesses, you can never go back
Has Private Equity investment been good for PR?
Will the platform model where siloed agencies mould into an integrated, tech-enabled ecosystem - work?
What will senior, mid-level and junior PR people do in the future?
16:00
Masterclass 11
How will AI change the agency proposition? Reshaping PRs role: There still are lots of problems but the problems are different
Speaker
Andrew Bruce Smith
Escherman, director
Speaker
Andrew Bruce Smith
director, Escherman
Andrew Bruce Smith, FCIPR, MPRCA, is a well-known expert in artificial intelligence and its applications in PR and communications. With a foundational education in Philosophy and Mathematical Logic from the University of Edinburgh (1981-1985), he developed a keen interest in AI early in his career. Andrew further honed his skills in AI programming languages in the late 1980s, a time when AI was still nascent.
Pioneering the adoption of AI content tools such as Wordsmith in the early 2010s, Andrew has consistently stayed at the forefront of technological innovation. This, coupled with his leadership as the Chair of the CIPR’s AI in PR panel, makes him a much sought-after speaker and commentator on the impact of AI.
Andrew is the co-author of 'Share This' and 'Share This Too' (publisher: Wiley), best-selling handbooks that reflect the evolution of media.
Andrew’s commitment to digital innovation is evident in his early adoption of communication technologies such as e-mail (1990), the World Wide Web (1994), and Twitter (2007). Known as the "de facto godfather of PR blogging", Andrew continues to influence the industry with his insights on the confluence of PR, social media, search optimisation, and AI.
THEMES
Restructuring of the agency model
Reshaping of PRs role: There are lots of problems but the problems are different
The intersection of technology and human experts
Talent: The hybrid PR team organisation chart
The AI implementation gap
What are the skills we need in agencies now?
Is PR really going to move up the value chain?
16:30
Masterclass 12
How to make money in PR
Speaker
Warren Johnson
W Communications, founder
Speaker
Warren Johnson
founder, W Communications
Warren is a lifelong entrepreneur, founder of W Communications, and investor via W Capital.
Warren set up W Communications in 2009, building it into a multi-award-winning, employee-owned global marketing communications agency, famed for disruptive creative work that unites brands with culture to drive commercial success.
Today, W operates globally from hubs in the UK, US, Middle East and APAC, and has built a reputation for being among the very best, winning PRWeek’s Agency of the Decade and working with leading brands including Unilever, Virgin Atlantic and Adidas.
W Capital is an investment initiative, providing a blend of capital, strategic counsel and real-world brand-building expertise – giving founders access to the same creative, communications and commercial firepower that built W Communications.
Warren backs founders with the potential to make a disproportionate impact – commercially, culturally, or both – at every stage of the investment cycle, from seed funding and awareness-driving campaigns through to exit and beyond.
THEMES
Lessons of a PR founder: How your leadership must evolve as your business grows
In an era of AI, increased regulation and political uncertainty: You must learn to dance in the PR rain
How to retain PR agency margin in the current business environment
Why creator partnerships are so important for PR firms
Does your business need to change its whole approach to talent?
Are we still in the era of independent agencies, or are the holding companies about to fight back?
16:45
Chairperson's closing remarks
Chair
Ben Smith
PRmoment, founder
Chair
Ben Smith
founder, PRmoment
Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.
Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.
Ben is the curator of the PRmoment PR Masterclass event series.