The Agency Future Forum - Agenda
Thursday 19th November

The Agency Future Forum
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Thursday 19th November 2026

Virtual tickets from £199 +VAT. Face-to-face from £399 +VAT.
All timings shown are GMT.

08:30

Registration, refreshments and networking

Tea, coffee, refreshments served in the breakout lounge.

09:00

Chairperson's welcome

Ben Smith

Chair
Ben Smith

PRmoment, founder

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Ben Smith

Chair

Ben Smith

founder, PRmoment

Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.

Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.

Ben is the curator of the PRmoment PR Masterclass event series.

09:15

Masterclass 1
The Untouchable, Intangible Momentum of Growth

Joe Mackay-Sinclair

Speaker
Joe Mackay-Sinclair

The Romans, founder and CEO

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Joe Mackay-Sinclair

Speaker

Joe Mackay-Sinclair

founder and CEO, The Romans

THEMES

  • How to invest in growth: Culture, talent and the work

  • The founders growth journey: Your role must rapidly change

  • Balancing risk and ambition: But don’t miss opportunity. It may not come again.

  • Building your top team

  • The importance of fun in agency culture

09:45

Masterclass 2
PR's culture and talent challenge

Ondine Whittington

Speaker
Ondine Whittington

Golin Ketchum UK, president

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Ondine Whittington

Speaker

Ondine Whittington

president, Golin Ketchum UK

Ondine is an experienced agency leader who has led businesses through acquisitions and mergers, turnarounds and business model transformations.

She is passionate and fascinated by how we evolve workplace cultures and leadership behaviours to drive high performance and growth. At the heart of this is a belief that organisations that are psychologically safe and lead with transparency, give feedback generously and build teams inclusively will in turn breed innovation, creativity and accelerate the performance of their teams and business.

THEMES

  • Talent: Building a team for the future of PR

  • What are the evolving talent and skill requirements of PR teams?

  • The impact of AI on the size and shape of PR teams

  • How to create a great culture in a PR business

  • How to create a culture for growth

  • How to move beyond values and create better behaviors

  • Why your culture must evolve

  • The intersection of culture and clients

  • A PR merger: The people related issues and the process related issues

10:15

Masterclass 3
Why is the PR market not growing?

Alex Bigg

Speaker
Alex Bigg

MHP Group, CEO

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Alex Bigg

Speaker

Alex Bigg

CEO, MHP Group

Alex is a skilled communications expert with nineteen years consultancy experience across corporate communications, stakeholder engagement, issues management and public affairs.

He provides strategic advice and political counsel as well as aids corporate repositioning and profile raising to senior executives in a range of organisations in both the public and private sectors. He is skilled at dovetailing stakeholder and media strategies and at leading communications campaigns encompassing a range of disciplines and sectors.

THEMES

  • Brands are communicating less than they were

  • In-house teams have grown in size and competence

  • Have we reached the limit of the PR x service sell?

  • PR’s cold, dead hand on pricing

  • Can PR agencies be full service any more?

  • A 5 step plan to grow your PR business in this environment

10:45

Masterclass 4
The Intersection of AI and Humans in Creative Teams

Priti Mhatre

Speaker
Priti Mhatre

WPP, chief product & AI officer, Production WPP Open

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Priti Mhatre

Speaker

Priti Mhatre

chief product & AI officer, Production WPP Open, WPP

With background in Tech & management consulting and a Post-graduate degree in AI from Oxford, Priti leads our AI strategy and is passionate about driving growth through technology & innovation. She is spearheading Hogarth’s Technology & AI strategy building industry-first suite of production AI service portfolio with successful track record of implementing it for global clients.​ Priti leads our Global Marketing Transformation practice & AI strategy. With over two decades of experience in digital transformation consulting and technology, she works with clients to create innovative solutions that combine production, technology, and data. ​She has successfully implemented global delivery models and established Hogarth's Marketing Transformation practice, which develops maturity and transformation strategies aligned to client challenges. ​

THEMES

  • Finding the right human and AI equilibrium in an agency business

  • What is AI good at in a creative agency business? And what is it not good at?

  • Where does AI need humans?

  • What is WPP Open and what is the user experience?

  • The democratisation of agents in WPP Open: empowering your people to innovate and investing in scale

  • What does a AI good agent governance framework look like?

  • The Challenges: Why multi organisation agent collaboration at scale is difficult

  • The Future: The Creative Technologists

11:15

Refreshments and networking break

11:45

Masterclass 5
LLMs just broke the deal. The one that made the whole internet work. What comes next?

Rob Waugh

Speaker
Rob Waugh

Press Gazette, freelance contributor

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Rob Waugh

Speaker

Rob Waugh

freelance contributor, Press Gazette

Rob Waugh is one of Britain's leading technology and science journalists, and has written about artificial intelligence, apps and technology for newspapers including the Daily Mail, New York Post, Metro and the Telegraph over the past 25 years, and has recently exposed AI-generated ‘fake experts’ in Britain’s media in a series of articles for Press Gazette. His book on the history of AI and robotics, Nasa’s Bees, is out in Britain soon.

THEMES

  • Deception, fake journos and fake PR: All the result of journalism on its knees

  • It’s a technology arms race and Big Tech holds all the cards

  • How many publishers will go out of business?

  • The decline of large journalistic organisations and the rise of creator journalists

  • Will society get the journalism it deserves?

  • SPUR the "NATO for news" but has the unionisation of news come too late?

12:15

Masterclass 6
Independent Agency Growth Panel

Nikki Collins

Panellist
Nikki Collins

Earnies, founder

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Nikki Collins

Panellist

Nikki Collins

founder, Earnies

Rachel Allison

Panellist
Rachel Allison

Axe & Saw, founder

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Rachel Allison

Panellist

Rachel Allison

founder, Axe & Saw

Rachel's mission is to build communications that reflect all of society by giving a voice to those often left out of the conversations.

She provides creative solutions, not ‘PR ideas’ that work in today’s world: a world where PR no longer operates in a silo but is blended into every waking thought and action.

Rachel thrives in developing brand and organisation culture to appeal to their community in terms they understand. Spanning strategic partnerships or developing creative concepts. The result is always to deliver real-world action and conversation.

Nick Braund

Panellist
Nick Braund

Words+Pixels, founder

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Nick Braund

Panellist

Nick Braund

founder, Words+Pixels

Nick Braund is the founder of Words+Pixels, the independent PR agency he launched in 2020 to tell the stories of companies shaping the future. By design sector-agnostic, the agency partners with ambitious brands across technology, consumer, and purpose-driven industries, and now works globally with partners in over 20 countries.

In less than six years, Words+Pixels has been named in the FT1000: Europe’s Fastest Growing Companies, recognised as Boutique Agency of the Year, and ranked among the top five Best UK Consultancies to Work For. The agency’s focus is on sustainable growth, building strong partnerships, and delivering creative excellence. An approach that saw it achieve nearly 50% year-on-year growth in 2024.

Equally important is its commitment to people and culture. Words+Pixels has kept retention at 92%, with no layoffs, no redundancies, and a +9 eNPS. It has also become a founding partner of People Like Us, retained a 0% gender and ethnicity pay gap, and is proudly London Living Wage accredited.

THEMES

  • Growth strategies: What works, what doesn’t?

  • What are clients buying?

  • How often should you be pitching?

  • How to reward your best talent?

  • Are we still in the era of the independents?

  • How can smaller PR firms compete with the AI and data infrastructure of their larger peers?

  • Talent: The reskilling of agency teams. What skills are most in demand?

  • Evolving client needs: Everything has changed and nothing has changed

12:45

Lunch and informal networking

A light, buffet style lunch will be served in the breakout lounge.

13:40

Chairperson's welcome back

Ben Smith

Chair
Ben Smith

PRmoment, founder

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Ben Smith

Chair

Ben Smith

founder, PRmoment

Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.

Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.

Ben is the curator of the PRmoment PR Masterclass event series.

13:45

Masterclass 7
Why I've never felt so confident about the future of Public Relations

Rebecca Grant

Speaker
Rebecca Grant

Publicis Groupe, CEO of UK Influence practice & Chief Client Officer for EMEA Influence practice

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Rebecca Grant

Speaker

Rebecca Grant

CEO of UK Influence practice & Chief Client Officer for EMEA Influence practice, Publicis Groupe

Rebecca is the CEO of Publicis Groupe UK’s PR, Social & Influence (PSI) Practice, overseeing MSL UK, Taylor Herring, Fabric Social, Salterbaxter and Publicis Sport & Entertainment. She is also Chief Client Officer for the PSI Practice across EMEA.

Rebecca joined the Groupe in 2024 having previously spent 13 years with BCW where she was CEO for BCW UK and global chief brand officer.

Rebecca has worked with major brands including Samsung, IHG, Shark Ninja, Microsoft and P&G.

THEMES

  • Understanding your audience: Why data is PRs new superpower

  • Why PR is leading GEO LLM optimisation

  • Identity stories: Data through the lens of communications

  • Integrating data and connected identities to influence and behaviours

  • Building your specialist offers, with data at the core

  • Why the precision of PR is the biggest change

  • Why analytics has improved the quality and speed of PR creative

14:15

Masterclass 8
The Intersection of Social, Creator and Content

Adam Clyne

Speaker
Adam Clyne

Coolr, founder and CEO

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Adam Clyne

Speaker

Adam Clyne

founder and CEO, Coolr

Adam is the founder / CEO of Coolr, a fast-growing team of nearly 200 social media and influencer experts based in London and the US.

Coolr are well known for helping brands like Burger King, Lidl, PepsiCo, Deliveroo and many others to connect with their audiences at scale using social media.

Their work is recognised as category-defining, with over40+ industry awards under their belt, including numerous ‘Agency of the Year’ wins, a Cannes Lions and of course, “the most liked tweet by a brand of all time”.

Adam is most proud of the culture they've built at Coolr with a highly diverse team of brilliant creative specialists.

THEMES

  • Why social media is the most important reputation channel

  • Why PR missed out on Social 1.0 and Social 2.0

  • PR and the creator economy

  • Why you need to redesign your organisation for Social 3.0 and the creator economy

  • New talent, new skills, new teams

  • The future of influencer co-creation and collaboration

  • Social and LLM optimisation require content at scale to feed the algorithms

14:45

Masterclass 9
Client panel: An In-House Perspective

Erica Firmo

Panellist
Erica Firmo

Linkedin, head of communications

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Erica Firmo

Panellist

Erica Firmo

head of communications, Linkedin

Erica has spent more than 20 years building communications across many continents, from Latin America, to the US, Asia, and now Europe.

Today she leads communications for LinkedIn across the UK and Pan-Europe, shaping how the company is understood in one of the most demanding media landscapes in the world. That means steering LinkedIn through the sensitive, high-stakes moments when its reputation is on the line, guiding how its senior leaders show up in public, and building the creator and influencer partnerships that carry LinkedIn's story beyond traditional media.

Sam Cole

Panellist
Sam Cole

Cunard, global PR and events director

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Sam Cole

Panellist

Sam Cole

global PR and events director, Cunard

Sam is an experienced senior communications professional with extensive experience leading the development of marketing and communication strategies for some of the best-known brands in the world. Responsible for internal and external communications, PR and social media, digital, advertising and effective crisis and issue management.

Alistair Kent

Panellist
Alistair Kent

SAP Concur, director global PR & influencer marketing

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Alistair Kent

Panellist

Alistair Kent

director global PR & influencer marketing, SAP Concur

Alistair has been working in PR and Social Media for over 20 years now – working for B2B technology companies from numerous sectors – including mobile, IT services, financial services and telecoms.

Darshna Kamani

Panellist
Darshna Kamani

Dynatrace, director, PR & Communications, International

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Darshna Kamani

Panellist

Darshna Kamani

director, PR & Communications, International, Dynatrace

Darshna is an experienced communications professional in the technology and cybersecurity sectors.

She believes that communications should be integrated within the sales cycle.

Darshna has spent the last 10 years of her career in in-house roles, working for international firms FireEye, Barracuda, and now Dynatrace. Before that, she worked agency-side for 7 years.

THEMES

  • The evolving role and skill sets of in-house teams

  • What we want to buy from agencies and what we don't

  • Budget pressure: An in-house perspective

  • Pitching: An in-house perspective

  • What agencies get wrong, what they get right

15:15

Refreshments and networking break

15:30

Masterclass 10
PR is not Dead. But it must be reborn

Dr Clea Bourne

Speaker
Dr Clea Bourne

Goldsmiths, University of London, reader in Media, Communications and Cultural Studies

More from Dr Clea   View profile

Dr Clea Bourne

Speaker

Dr Clea Bourne

reader in Media, Communications and Cultural Studies, Goldsmiths, University of London

Dr Clea Bourne is a Reader in the Department of Media, Communications and Cultural Studies at Goldsmiths, University of London. She is founder and director of Goldsmiths’ MA Promotional Media: Public Relations, Advertising and Marketing. She also designed and teaches the undergraduate module, The Future of Media Work.

Clea current research examines how digital economies and markets are mediatised. Her most recent work analyses the public legitimisation of narratives surrounding digital technologies, and the impact of artificial intelligence (AI) and automation on work, culture and society.

Clea’s sole-authored books include Public Relations and the Digital: Professional Discourse and Change, published by Palgrave Macmillan in 2022. The book unpacks the rise of digital platformisation and its impact on public relations practice. Clea locates public relations within broader scholarship on the digital disruption of professional work. She explores public relations’ current trajectory in the face of increased digital automation and commoditisation of professional skills. Throughout the book’s chapters, Clea dissects issues ranging from digital skills and recruitment, to the commoditisation of creativity, changing relations with journalism, and the implications of AI and automation for the future of public relations.

Clea has also published journal articles on the rise of the AI economy in AI & Ethics and Public Relations Inquiry, as well as book chapters on AI in Artificial Intelligence in Public Relations and Communications (Quadriga Press), and the forthcoming Sage Handbook of Promotional Culture and Society. She is currently writing her third sole-authored book entitled Understanding Promotional Media: Professions, Culture, Practice for Sage Publications.

THEMES

  • Trump leaving office won’t be the end of Trumpism: We have entered a new era for the global economy

  • A new era for consultancy businesses, you can never go back

  • Has Private Equity investment been good for PR?

  • Will the platform model where siloed agencies mould into an integrated, tech-enabled ecosystem - work?

  • What will senior, mid-level and junior PR people do in the future?

16:00

Masterclass 11
How will AI change the agency proposition? Reshaping PRs role: There still are lots of problems but the problems are different

Andrew Bruce Smith

Speaker
Andrew Bruce Smith

Escherman, director

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Andrew Bruce Smith

Speaker

Andrew Bruce Smith

director, Escherman

Andrew Bruce Smith, FCIPR, MPRCA, is a well-known expert in artificial intelligence and its applications in PR and communications. With a foundational education in Philosophy and Mathematical Logic from the University of Edinburgh (1981-1985), he developed a keen interest in AI early in his career. Andrew further honed his skills in AI programming languages in the late 1980s, a time when AI was still nascent.

Pioneering the adoption of AI content tools such as Wordsmith in the early 2010s, Andrew has consistently stayed at the forefront of technological innovation. This, coupled with his leadership as the Chair of the CIPR’s AI in PR panel, makes him a much sought-after speaker and commentator on the impact of AI.

Andrew is the co-author of 'Share This' and 'Share This Too' (publisher: Wiley), best-selling handbooks that reflect the evolution of media.

Andrew’s commitment to digital innovation is evident in his early adoption of communication technologies such as e-mail (1990), the World Wide Web (1994), and Twitter (2007). Known as the "de facto godfather of PR blogging", Andrew continues to influence the industry with his insights on the confluence of PR, social media, search optimisation, and AI.

THEMES

  • Restructuring of the agency model

  • Reshaping of PRs role: There are lots of problems but the problems are different

  • The intersection of technology and human experts

  • Talent: The hybrid PR team organisation chart

  • The AI implementation gap

  • What are the skills we need in agencies now?

  • Is PR really going to move up the value chain?

16:30

Masterclass 12
How to make money in PR

Warren Johnson

Speaker
Warren Johnson

W Communications, founder

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Warren Johnson

Speaker

Warren Johnson

founder, W Communications

Warren is a lifelong entrepreneur, founder of W Communications, and investor via W Capital.

Warren set up W Communications in 2009, building it into a multi-award-winning, employee-owned global marketing communications agency, famed for disruptive creative work that unites brands with culture to drive commercial success.

Today, W operates globally from hubs in the UK, US, Middle East and APAC, and has built a reputation for being among the very best, winning PRWeek’s Agency of the Decade and working with leading brands including Unilever, Virgin Atlantic and Adidas.

W Capital is an investment initiative, providing a blend of capital, strategic counsel and real-world brand-building expertise – giving founders access to the same creative, communications and commercial firepower that built W Communications.

Warren backs founders with the potential to make a disproportionate impact – commercially, culturally, or both – at every stage of the investment cycle, from seed funding and awareness-driving campaigns through to exit and beyond.

THEMES

  • Lessons of a PR founder: How your leadership must evolve as your business grows

  • In an era of AI, increased regulation and political uncertainty: You must learn to dance in the PR rain

  • How to retain PR agency margin in the current business environment

  • Why creator partnerships are so important for PR firms

  • Does your business need to change its whole approach to talent?

  • Are we still in the era of independent agencies, or are the holding companies about to fight back?

16:45

Chairperson's closing remarks

Ben Smith

Chair
Ben Smith

PRmoment, founder

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Ben Smith

Chair

Ben Smith

founder, PRmoment

Ben has over 20 years of publishing experience, building B2B communities through digital content, predominantly in the UK. PRmoment also has a franchise in India and a significant readership in the US.

Ben launched PRmoment in 2008 and Creative Moment in 2018. He hosts the PRmoment Podcast, and no one globally has created and designed more speaker programmes for PR events in the last 15 years.

Ben is the curator of the PRmoment PR Masterclass event series.